How to request deletion
This applies to all apps published by BARSOVA LTD on Google Play.
- Email us Send an email to support@barsova.it.com with the subject line "Account deletion request". If you have an account, please send it from the email address linked to that account.
- Tell us what to delete Include the name of the app, the email address or user ID linked to your account (if you have one), and whether you want your whole account deleted or only certain data.
- We verify your request To protect your data, we may ask you to confirm the request from your account's email address or to give us some information to confirm the account is yours. We will never ask for your password.
- We delete your data and confirm We delete your account and associated data as described below, and email you to confirm when it's done.
- Emailsupport@barsova.it.com
- AcknowledgementWithin 2 working days
- CompletedWithin one month
- CostFree
Deleting your account in the app
If an app lets you create an account, you can also delete your account from inside the app, usually under Settings > Account > Delete account. If you no longer have the app installed, use the email method above instead. Both options have the same result.
Apps without an account
Many of our apps don't need an account. In that case, the content and settings you create are stored on your device. To delete them, either:
- go to your device's Settings > Apps > [app name] > Storage and tap Clear storage; or
- uninstall the app.
Analytics and crash-reporting data from these apps is linked to random identifiers rather than your name or email address, and it is deleted automatically after the periods listed below. You can still email us to ask us to delete any personal data we hold about you, such as your support emails.
What we delete
When we process an account deletion request, we permanently delete:
- your account and profile information, such as your name, email address and user ID;
- content you have created in the app or synced to our servers;
- identifiers linked to your account, such as push notification tokens; and
- your support conversations with us, unless we need to keep them for one of the reasons below.
What we keep, and for how long
Some data has to be kept for a limited time after your account is deleted:
| Data | Why we keep it | How long |
|---|---|---|
| Purchase and transaction records, such as order IDs and dates | Required by UK tax and accounting law | 6 years from the end of the financial year of the purchase |
| A record of your deletion request (your email address, the date and what was deleted) | To show that we completed your request | Up to 2 years |
| Data in secure backups | Backups are overwritten on a rolling basis | Up to 90 days |
| Analytics data (not linked to your account details) | Deleted automatically | Up to 14 months |
| Crash reports | Deleted automatically | Up to 90 days |
| Anonymised or aggregated statistics | These can no longer identify you | May be kept |
We may also keep specific data for longer if the law requires it, or if we need it to establish, exercise or defend legal claims, for example in a case of suspected fraud. If so, we keep only what is necessary and delete it as soon as we can.
Deleting only some of your data
You don't have to delete your whole account. To delete only certain data, such as specific content or your support history, email support@barsova.it.com with the subject line "Data deletion request" and tell us which app and which data you would like deleted.
Before you delete: subscriptions and Google data
- Cancel subscriptions first. Deleting your account does not cancel a Google Play subscription. To stop future payments, cancel it in the Google Play app (Profile > Payments & subscriptions > Subscriptions).
- Google account data. Your Google Play purchase history and payment details are held by Google. You can manage them in your Google Account.
- Advertising ID. To stop apps using your advertising ID for personalised ads, delete or reset it in Settings > Privacy > Ads (or Settings > Google > Ads, depending on your device).
Response times
- We aim to acknowledge your request within 2 working days.
- We will complete your request within one month of receiving it, or of receiving any information we need to verify it.
- If a request is unusually complex, UK data protection law allows us to extend this by up to two further months. If that happens, we will tell you why within the first month.
- Deleting your data is free of charge.
Questions
If you have any questions about deleting your data, email support@barsova.it.com. Our Privacy Policy explains how we handle personal data. If you're unhappy with how we have handled your request, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.
This page is provided by BARSOVA LTD (registered in England and Wales), the developer of our apps on Google Play.